DreamSofa.com Terms And Conditions
Current Version: Ver. 1.0 (9th November 2018)
Your happiness is our number one priority.
That’s why we work extremely hard to ensure your satisfaction,
from the moment your order is placed,
to the minute it arrives at your doorstep.
We love keeping thing beautifully simple, and so we’ve designed our shipping process to be just that; straightforward, effortless, and affordable. We ship all our products direct to your home for FREE.
You may choose to upgrade to our premium White Glove Delivery which includes taking your item inside, to your room of choice, up to 2 flights of stairs, unpacking, cleaning up and taking away the packaging for $149. For each additional flight of stairs (7 steps) it’s $89 .
We keep you informed every step of the way. You will get a shipment notification from us with your tracking information when your order is ready to be shipped. Our carrier will contact you to schedule a delivery appointment when the shipment has reached your local area which depending on your location takes about 2 weeks. We currently only ship to contiguous United States.
If you are not present at the agreed upon delivery window which our carriers have setup with you, they will contact you to reschedule a delivery for a different time. In the event that this occurs, you will be charged a one-time 2nd attempt delivery fee ($99) If you have any questions regarding this, please contact DreamSofa.Com Customer Support.
All our Items go through an extensive inspection process to insure a superior delivery experience for our clients. Please be sure to fully inspect the product upon delivery for any damages or defects. Please notify our delivery team in the event of any damages, or defects. Damages reported after the delivery process has concluded, will incur repair charges. In the event of any freight damages, we will hire a specialist to examine your piece, and repair the damaged or defective item. If we are unable to repair the item, we will arrange a replacement.
PLEASE NOTE: Any shipping damage must be clearly noted on the shipping documents at the time of delivery. Failure to do so will affect damage claim eligibility.
If you live in a building without an elevator and/or need the products moved up additional flights, please contact us and we’ll make arrangements (a small additional charge may apply). Please ensure, prior to delivery, that there is adequate access and space to complete the delivery without hassle. Returns due to fitting and accessibility issues are subject to 25% restocking fee (in addition to shipping, and return fees)
*Note: If you live in a remote location certain delivery surcharges may apply to your order. If you have any questions regarding this, please contact DreamSofa.com Customer Care.
For information on returns, please visit the dedicated returns page.