DreamSofa.com Terms And Conditions
Current Version: Ver. 1.0 (9th November 2018)
At DreamSofa we want you to absolutely love every signature piece you create with us. We also want your purchase to be just right. This is why we offer an unparalleled 100 day return policy on all our design pieces. If you’re not completely satisfied with your purchase, e-mail us a member of our design team to arrange for a pickup. A refund will be processed minus the delivery, pickup charges, and our standard 25% restocking fee (Custom orders as specified below are not eligible for returns). We are confident that you will love the products you order from DreamSofa.com, but we’d like to put your mind at ease with all your purchases with us.
Many of our customers choose to resell their items on places such as Craigslist, Chairish and Viyet as a more cost effective alternative to the returns process. Rest assured, we’ll do everything we can to ensure you are treated with fairness and dignity in the unlikely event that what you ordered isn’t exactly what you wanted.
In case of your desire to return or exchange any product please comply with the following:
We’re here to here to help let us know how we can help: Return policies can be tricky in the furniture business and we aim to be as fair, open, and transparent as possible. Feel free to Contact Us with any questions.