100 Day 100% Satisfaction Guarantee
At DreamSofa we want you to absolutely love every signature piece you create with us. We also want your purchase to be just right. This is why we offer an unparalleled 100 day return policy on all our design pieces. If you’re not completely satisfied with your purchase, e-mail us a member of our design team to arrange for a pickup. A refund will be processed minus the delivery, pickup charges, and our standard 25% restocking fee (Custom orders as specified below are not eligible for returns). We are confident that you will love the products you order from DreamSofa.com, but we’d like to put your mind at ease with all your purchases with us.
Many of our customers choose to resell their items on places such as Craigslist, Chairish and Viyet as a more cost effective alternative to the returns process. Rest assured, we’ll do everything we can to ensure you are treated with fairness and dignity in the unlikely event that what you ordered isn’t exactly what you wanted.
Return or Exchange Process
In case of your desire to return or exchange any product please comply with the following:
- Our products are thoroughly wrapped, and packed before delivery to insure a safe and secure shipping process. Without the original packaging, we would not be able to accept any returns, so please be sure to retain the products in their original packaging. This is to ensure safe transport back to DreamSofa.com’s facilities.
- Please be sure that the products are kept in brand new and unused new condition. In order to process any return or exchanges the items must be free from any scratches, stains, damages, drilling or any other modifications.
- Please note that returns, or exchanges are only possible on non-custom orders. Custom modifications of special requests, special configurations, dimensional adjustments (length, height, depth), etc will not be eligible for our return or exchange policy. Please keep in mind our entire collection is custom American hand-made and subject to standard size variation of 1” to 3 “.
- Once the delivery team leaves, it is the customer’s responsibility to ship the items back using a service of their choosing, drop them off, or pay the appropriate corresponding handling fee to have our delivery service pick it up. Please ensure, prior to delivery, that there is adequate access to complete the delivery into the designated space. Our team is always there to provide dimensions while customizing your piece to have a smooth delivery process. As all our pieces are custom handmade there are No Returns or Refunds due to fitting and accessibility issues. In such instances the pieces will be held at the designated shipping facility and can be picked up. The pieces will be held for 30 days, after which a daily storage fee will apply.
- Please note If a return is made for an exchanged item due to reasons of customer dissatisfaction, DreamSofa.com reserves the right to deem that exchanged item a Final Sale piece, and not eligible for further return or exchange. Additionally, if DreamSofa.com management deems any situation to be that of return policy abuse, service may be refused at the discretion of the company. If an order is determined to be fraudulent, service may be refused at the discretion of the company as well.
We’re here to here to help let us know how we can help: Return policies can be tricky in the furniture business and we aim to be as fair, open, and transparent as possible. Feel free to Contact Us with any questions.